RETURN POLICY
If you’re not completely satisfied with your online purchase please visit our Online Return Portal linked below and enter the order number along with your email address associated with the order. Once your order is located, select the items you wish to return and select the reason for return. Once the return is approved, you'll receive an email with a prepaid shipping label along with directions on how to complete the return. Be sure to include the original invoice or the order number inside the package so we can fulfill the return. Package the item(s) carefully and in the original box/bag they were shipped in. We will happily issue a refund or exchange if the item(s) follow our guidelines listed below. A fee of $8.95 will be deducted from your refund for return shipping. returns.ishshop.com
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RETURN GUIDELINES
Return Policy: You have 14 Days from the day of arrival to return any items allowed for refund. Any item(s) requested outside of the 14 day time frame may not be returned or exchanged.
Return Protocol: Merchandise must be returned in its original condition and all tags must be attached. Items are to be scent free and cannot be worn, washed or altered in any way. Footwear must be returned in its box with all original/attached packaging.
Final Sale Items include the following and may not be returned: Products ending in 99 cents, Hair Items, Cosmetic/Beauty, Books, Gift Cards, Custom Items/ Orders & items marked as SALE are final.
Damaged in transit? Please send us images of the damaged merchandise, along with the packaging (box/bag) to hello@ishshop.com and we will work to resolve the issue as quickly as possible. Thank you!
SHIPPING, DELIVERY & IN-STORE PICK UP
Shipping is on us, returns are on you! We will always ship your online order for free, however a fee of $8.95 will be deducted from your online purchase for return shipping. Please note all orders will be processed and shipped within 3-5 business days. If expedited shipping is needed, please contact ish at hello@ishshop.com to determine cost and availability. We will try our best to accomidate!
In-store pick up is available at checkout. Our stylists will have your online order prepared within the hour and will be available for pick up during business hours. Contact the store at 410-524-1760 for assistance.